Our commitment to protecting your information

Section 1

What Information We Collect

For the purpose of registration and service delivery at gkvip, we may collect the following types of information:

1.1 Information Provided Directly by You

• Full name, email address, and mobile number
• Date of birth (for age verification — to confirm 21+)
• National ID card or passport details (for KYC verification)
• Payment information (bKash, Nagad, Rocket, or bank account number — to process transactions)
• Messages and complaints you submit when contacting us

1.2 Automatically Collected Information

• IP address and device identifiers
• Browser type, operating system, and device model
• Duration of site visits, pages viewed, and click patterns
• Cookie and session tracking data (see Section 7 for details)
• Gaming activity and betting history

Section 2

Purpose of Data Use

gkvip uses collected information only for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account
• Identity Verification (KYC): To confirm age and identity and maintain a safe environment
• Financial Transactions: To process deposits, withdrawals, and bonuses
• Customer Support: To resolve your questions, complaints, and support requests
• Fraud Prevention: To detect and prevent unusual activity
• Service Improvement: To enhance the platform experience and performance
• Legal Obligations: To comply with applicable laws and regulations
• Communications: To send important updates, policy changes, and transaction notifications

We do not sell your information to third parties for marketing purposes, and we do not send promotional messages without your consent.

Section 3

Data Sharing & Third Parties

gkvip shares your information with third parties only in strictly limited circumstances:

3.1 Payment Processors

To complete deposits and withdrawals, we share your transaction-related information with bKash, Nagad, Rocket, and relevant banking partners. This information is used solely to verify transactions.

3.2 Technology Service Providers

To operate our services, we work with trusted technology partners — such as server hosting providers, cybersecurity specialists, and analytics services. These partners are given access only to the amount of information needed to complete their work.

3.3 Legal Requirements

In cases of court orders, government directives, or legal obligations, we may share necessary information with the relevant authorities. We always provide the minimum information required.

Section 4

Data Storage & Security

gkvip adopts industry-standard technical and organizational measures to ensure the security of your information:

• SSL Encryption: All data transmissions are encrypted with 256-bit SSL technology
• Secure Servers: Data is stored in high-security data centers
• Access Controls: Only authorized personnel can access your information
• Regular Audits: Security measures are regularly reviewed and updated
• Two-Factor Verification: Additional protection against unauthorized access

4.1 Data Retention Period

We retain all your information for as long as your account is active. After an account is closed, we retain records required by legal obligations and financial transactions for the minimum necessary period. Once that period has passed, the data is securely deleted.

Section 5

Your Rights

As a user of gkvip, you have the following rights regarding your information:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request a correction.
• Right to Erasure: In certain circumstances, you can request that your information be deleted, though information subject to legal obligations will not be covered by this.
• Right to Restrict Processing: You can request that the use of your information be limited for specific purposes.
• Right to Portability: The right to receive your information in a structured format.
• Right to Object: In certain cases, you can object to the processing of your information.

To exercise these rights, please contact our support team by email. We will respond to your request within a reasonable time.

Section 6

Protection of Minors

gkvip is a responsible platform that provides services only to those aged 21 or above. We do not knowingly collect any information from minors.

Age verification is mandatory at registration. If we become aware that a minor's information has entered our system, that information will be deleted immediately and the associated account will be closed.

Section 7

Cookie Policy

The gkvip platform uses cookies and similar technologies to improve your experience. Cookies are small data files stored on your device.

7.1 Types of Cookies We Use

• Essential Cookies: Essential for the basic functionality of the site — login sessions, security tokens. These cannot be disabled.
• Functional Cookies: To remember your preferences, language, and settings.
• Analytics Cookies: To analyze site usage patterns and improve our services.

7.2 Cookie Controls

Cookies can be disabled or deleted through your browser settings. Please note that disabling essential cookies may prevent you from using certain features of the platform.

Section 8

Special Protection of Payment Information

gkvip takes extra precautions to protect financial information:

• Information related to bKash, Nagad, Rocket, and bank transfers is stored in encrypted form
• No complete card numbers or bank PINs are stored on our servers
• Payment information is removed from the payment gateway once a transaction is completed
• Individual security verification is performed for each transaction

The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000. All transaction records are kept secure for the period required by legal obligations.

Section 9

International Data Transfers

gkvip operates primarily to serve users in Bangladesh. In some cases, your information may be processed on servers in other countries due to technical service requirements.

In such cases, we ensure that:

• The receiving party maintains standards consistent with our privacy standards
• Data transfers are completed through encrypted channels
• The volume of transferred data is kept to a minimum

Section 10

Changes to the Policy

gkvip reserves the right to update or revise this Privacy Policy at any time. For significant changes, we will:

• Publish a notice on the platform
• Send a notification to your registered email
• Update the "Last Updated" date at the top of the page

Continued use of the platform after changes have been made will be considered as your agreement to the new policy. You are advised to visit this page regularly.

Section 11

Limitation of Liability

While we make every effort to protect your information, complete security on the internet cannot be guaranteed. In the event of any unauthorized third-party access or cyberattack, gkvip will promptly notify affected users and take every possible step to limit any damage.

You also have a responsibility to protect your own information — such as using a strong password, not sharing your login details with others, and contacting us if you notice any suspicious activity.

Section 12

Applicable Law

This Privacy Policy is governed by applicable laws and regulations. In the event of any dispute or disagreement relating to this Policy, both parties will first attempt to resolve the matter through discussion. For more details, please read our Terms & Conditions.